Refund policy

We entertain return and refund requests only in case the product is found defective/ damaged during transit or is missing. It will be returned or replaced with a fresh piece.

You are required to record a complete unboxing video from start to end and without any cuts in between. The video should clearly show the outer packaging along with your address label, the inner contents and the product received inside.

  • Kindly ensure the video is clear and the damaged/defective/missing part of the jewellery is highlighted in Zoom.
  • You must send us a video of the original labels and tags intact box. If the video is not shared as per the mentioned details, we will not be able to cater for any further requests.
  • We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

Damages and Issues :

DO NOT ACCEPT THE ORDER IF THE PARCEL SEEMS DAMAGED/ TORN WHILE YOU RECEIVE IT DURING DELIVERY!

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, with a parcel opening video so that we can evaluate the issue and take action. Complaints without the parcel opening video will not be considered.

  • The item must be in the same condition in which you received it.
  • We will arrange a reverse pick up from the address.
  • Return or Exchange will only be accepted if you provide a parcel opening video.

If your return is accepted, we will arrange a reverse pick-up. Items sent back to us without first requesting a return will not be accepted.

If you still wish to return the product for reasons not listed above, send us your query, and we will surely take your issue into consideration and take the product back and refund you the amount, deducting the shipping cost (as per actuals).

Refunds :

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please note, it may take up to 10-15 days for a refund to reflect in your bank statement. 

  • Products purchased in the period of a special promotional offer, contests, clearance or any special scheme cannot be returned or replaced.
  • Any single jewellery in a combo/ gift box cannot be replaced or returned.
  • Return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.

Cancellation Policy :

Considering operational challenges, We do not have order cancellations. Request customers to avoid impulsive orders.